Customer service is often where organisations thrive or fail. Many organisations are challenged by customers’ growing expectations for immediacy and how to offer this in a scalable and relevant way.
FaceMe Digital Employee's can be recruited with pre-learnt skills they pick up from other jobs and roles.
This baseline significantly reduces the time to production & your digital employee keeps learning so they get better and better at their job.
FaceMe is a world leading conversational platform. It will seamlessly integrate into your existing contact centre technology and be available without download on any website, kiosk, mobile application service.
Through this platform we can deliver the following outcomes that will help organisations realise immediate and meaningful experiences with their customers:
- The most advanced interface into Artificial Intelligence in the world.
- Net increase in Customer Satisfaction through the immediate availability of personalised, service - delivered with empathy.
- An un-paralleled opportunity to create a pervasive brand experience across any channel. A Digital Employee can deliver a consistent, precise experience to customers across any communications channel.
- Significantly reduced hold times due to high volumes of interactions being managed through an AI Digital Employee experience.
- Instant and relevant service for customers, with cognitive learning to improve on every single engagement.
- Reduced staff costs for low value or high volume service requirements - freeing people up to be available for high value, complex and relationship building tasks.
FaceMe's Digital Workforce platform is designed to give your customers a conversational interface which enables personal, immediate & human-like experiences. Combined with AI powered learning, this considerably increases the scope and accuracy of self-service tools, ultimately reducing overflow into costly customer care teams and freeing resource up to continually add value.
Digital Employees are designed for your business with custom avatars, voices and skill-sets established around fundamental job roles which are then tailored to your requirements.
To have a chat to one of our Customer Experience experts about what this means for your business - fill in the contact us form below and we can give you a call...