Customer Experience Strategy

See Me – I’m available when you need me across any channel, listening to both how you say things and what is said

Know Me – I recognise you through speech and visual (biometrics)

Value Me – I use your name and status and I value your time by using your preferred conversational style

Help Me –  I help with requests, evaluating emotion to ensure I do good job / make sure you are helped by someone who will

Improve Me – I think about improving your life (save you money, recommend upgraded products and services)

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