Microsoft’s ‘90s paperclip assistant taught us all about computer conversations—teachings you have to take into account when you design digital humans for a living, as FaceMe’s Head of Professional Services, Simon Grieve, explains.
When you consider what customer experience and customer service could be like in the insurance industry, and compare it to what it’s actually like today, it’s easy to see where digital humans fit into the future of insurtech.
FaceMe’s VP Platform Development, Brodie Wooler, takes us on a journey through the stats that show a way for chatbot developers to differentiate themselves from the pack—using one of the most time-tested communication methods known to man...
The digital age has left a lot to be desired when it comes to consumer trust. FaceMe’s Cognitive Architect, Piers Smith, considers whether AI digital humans are just another way for trust to be undermined, or if they’re actually ideal for building it back up.