Writing for a digital human means writing for the ear, not the eye. There’s a HUGE difference, says Kevin Adams, Conversation Experience Designer at FaceMe. Here are five tips to nailing natural, conversational AI.
2016 was described as “The year of the chatbot” while 2018 was heralded as “The year of voice-activated banking”. Consumers are fickle and voice-led commands directed at plastic boxes of different shapes and sizes will only get brands so far. Now is a good time to ask, “What next?”