Digital Employee

AI shouldn’t replace the bank manager…it should bring them back!

AI shouldn’t replace the bank manager…it should bring them back!

As we’ve handed over so-called lower value customer interactions to digital, have we properly thought through the premise that expecting a robot or app to play the role of brand ambassador at any level, even a simple one, is no simple ask?

Why personality (still) matters when it comes to automating customer service

Why personality (still) matters when it comes to automating customer service

According to a Walker study, by 2020 customer experience (CX) will have overtaken price and product as the key brand differentiator.

As a result, in almost every sector and industry; the race to the pinnacle of customer experience is resulting in more investment and innovation than ever before.

FaceMe is re-defining the customer experience using ‘thoughtful’ AI digital employees

 FaceMe is re-defining the customer experience using ‘thoughtful’ AI digital employees

Imagine contacting your bank or mobile phone company at any time day or night and be instantly connected to someone who recognises you, is attentive and concerned about your problem, recalls your transaction history and resolves your problem there and then - a genuine one-call resolution each time. Then, if you were to call 12 months later the company would immediately remember you.