NDIS

Accessibility - enhancing the Customer Experience for all

Accessibility - enhancing the Customer Experience for all

With last Thursday 18 May being Global Accessibility Awareness Day (GAAD), it had me reflecting on my last 20 years working on customer facing services including kiosks, websites, online services and mobile applications. 

As Sean Fitzgerald, a member of the NDIA Digital Innovation Reference Group often states, “If it works for Us (people with disabilities), it will work for all”. 

virgin.com - Press 0 to speak to a "real" person

virgin.com - Press 0 to speak to a "real" person

The ability to be human makes the difference. To go beyond a search for data, to recognise a caller's intentions and respond conversationally, immediately and professionally.

FaceMe create real-time, natural interfaces to AI that are engaging and personal yet immensely scalable.