Arrival into a new country can be overwhelming, especially when it’s your first time visiting. Busy biosecurity officers often find themselves answering the same questions from travellers frequently. Auckland’s International Airport was the first world-wide to deploy a ‘digital’ biosecurity officer, and they chose FaceMe to design her.
Vai, which stands for Virtual Assistant Interface (Vai), is the first ever Digital Employee to be deployed at an airport and will take some of the load off MPI officers during peak times by answering simple biosecurity questions from the public. Vai frees up officers’ time so they can deal with the really important aspects of their role. She can see, hear and answer arriving international visitors’ questions.
Westpac’s Innovation Fund supported the development of Vai for the MPI.
Vai was built using FaceMe’s world-leading Intelligent Digital Human Platform.
Vai is highly conversational and has been trained through every interaction, as well as data available on the website. She embodies the AI experience with human like qualities, including a friendly personality and emotional understanding.