NEWS: New DHS citizen experience chief: automation will lead to more ‘human’ services

Image Source: The Mandarin

Image Source: The Mandarin

The Department of Human Services has a new “chief citizen experience officer” who hopes digital transformation can bring relief to both disgruntled clients and frazzled frontline staff, but the government continues to send mixed messages about its priorities in the portfolio.

The department hopes digital assistants that can help customers directly as well as act as decision-support tools for frontline staff will be game-changing technology.

The Australian Digital Health Agency is now working on a proof-of-concept for its own virtual assistant to help users apply for e-health records, iTnews reports, based on the FaceMe platform.

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