CASE STUDY: Meet Daniel Kalt, the ‘digital double’ of Daniel Kalt, Regional Chief Investment Officer Switzerland

Screenshot: UBS site

Screenshot: UBS site

For its exploration of Human Digital Assistants, UBS partnered with IBM and FaceMe to develop the avatars and the technology supporting them.

How might we enrich client meetings through digital assistants in a meaningful and differentiating way?

UBS is currently exploring the use of human digital assistants to help clients and client advisors find solutions on the spot. Client advisors in Wealth Management Switzerland have started the experiment "UBS Companion" with two newly developed avatars: "Daniel Kalt", a digital version of UBS Regional Chief Investment Officer Switzerland and "Fin", a friendly helper and digital assistant. The avatars, which can interact via voice and eye contact with clients, are being deployed to client meetings via a TV screen. The aim is to explore how to create a new frictionless access to UBS's expertise for clients and to test the use of digital assistants in a wealth management context.

See Daniel Kalt in action – visit the UBS site and watch the video.

Information courtesy of UBS

CASE STUDY: Meet Vai – the world’s first digital biosecurity officer

Digital Biosecurity Officer, Ministry of Primary Industries

Vai Face.png

Auckland’s International Airport was the first world-wide to deploy a ‘digital’ biosecurity officer, and they chose FaceMe to design her.

Vai, which stands for Virtual Assistant Interface (Vai), is the first ever Digital Employee to be deployed at an airport and will take some of the load off MPI officers during peak times by answering simple biosecurity questions from the public. Vai frees up officers’ time so they can deal with the really important aspects of their role. She can see, hear and answer arriving international visitors’ questions.

Westpac’s Innovation Fund supported the development of Vai for the Ministry of Primary Industries (MPI).

Vai was built using FaceMe’s world-leading Digital Employee platform. FaceMe’s avatar technology uses biometrics to learn human interactions and will interact accordingly to ease the customer’s experience.

Vai is highly conversational and has been trained through every interaction, as well as data available on the website. She embodies the AI experience with human like qualities, including a friendly personality and emotional understanding.

Watch Vai in action: