60% of financial institutions are currently investing in robotics; and AI will be a $52 billion market by 2021. But now that we’ve gone digital, what will influence customer loyalty? “The future of banking will be about experience and not products,” believes Danny Tomsett, CEO of FaceMe. The company’s vision for banking is to “make digital banking more human” via its artificially intelligent Digital Assistant platform.
71% of financial institutions believe that AI is capable of becoming the face of their brand. At CEBIT, FaceMe will showcase their technology at a kiosk set up for attendees to have a chat with their Digital Assistant Sophie. They will be able to interact with the Digital Assistant about a loan for something special; or even just to ask them about themselves (including their ability to recite poetry!).
In the USA earlier this month, one of FaceMe’s AI-powered Digital Assistants led the keynote speaker at a national Fintech conference through an interactive personal banking experience. The Digital Assistant demonstrated recognition and knowing the customer; showing value and individualisation and complete natural language understanding – as natural, infact, as talking to your bank manager – except this one is available 24/7 across any channel.
Nick Sokolich, VP Sales at FaceMe, adds: “The fintech revolution is here, and the way in which clients manage, spend, invest, share and borrow money has well and truly gone digital. But as much as this standardisation represents progress, it also represents risk. If everyone has gone digital – and if every conversation we have is digital – how do we differentiate or influence the customer experience? Businesses need to ask themselves: can our platforms be friendly? Can our platforms provide a unique, personalised service? Can our platform smile?”
To date, FaceMe has brought this experience to life over mobile, browser, phone and kiosk; and has been working with early adopters including market leaders across banking, Government and telecommunications.