Chatbots are being relied upon more and more to ease the burden on healthcare. But is that the best we can do, or does the sector need a greater evolution? UneeQ VP of Platform Development, Tyler Merritt, explains.
NBR has featured an interview of Vodafone’s Helen van Orton - Customer Operations Director - about why they’re using FaceMe’s Digital Human platform to evolve their customer experience.
Excerpt from NBR:
A new “digital human” customer service system won’t replace Vodafone’s humans but will display Kiwi innovation on a global scale.
Vodafone will be the first global telecommunications company to launch what it calls an Intelligent Digital Human (IDH), powered by New Zealand technology company FaceMe. The IDH, whose identity will be revealed in the coming months, will enable customers to benefit from self-service options and free up time for staff to address more complex customer needs.
Watch the full feature above.
Original video supplied by NBR.
The Times, London, has featured FaceMe’s Digital Human for UBS bank.
UBS clients will be able to call up a video image of Daniel Kalt, which has been programmed to answer questions that the real Mr Kalt has schooled it to deliver.
The clone has been hailed as a development that could redefine the delivery of advice and the future of work itself. It is believed to be the first time that a global bank has offered an avatar of a top executive to clients.
UBS used Face Me, a New Zealand artificial intelligence company, with IBM to build the digital clone. It was created after images of Mr Kalt’s head were recorded for half a day, using more than 120 high-definition professional cameras on a special scanning rig. The digital rendering is of such detail that some clients might think that they are looking at a video of a real person on a conference call, although the experience is designed not to deceive them.
Read the full article here.
NewsHub has featured FaceMe’s Digital Human platform, used most recently for UBS bank.
The age of so-called 'robot investment advice' is here with a Swiss bank using Kiwi technology to roll out a digital financial adviser.
And it's not just any human. The bank's chief economist, Daniel Kalt, has been copied so he can be called to offer his opinion to wealthy clients, wherever they are in the world.
The Swiss bank is offering the avatar - developed by Kiwi company FaceMe - to clients who come in for a consultation.
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