NBR has featured an interview of Vodafone’s Helen van Orton - Customer Operations Director - about why they’re using FaceMe’s Digital Human platform to evolve their customer experience.
Excerpt from NBR:
A new “digital human” customer service system won’t replace Vodafone’s humans but will display Kiwi innovation on a global scale.
Vodafone will be the first global telecommunications company to launch what it calls an Intelligent Digital Human (IDH), powered by New Zealand technology company FaceMe. The IDH, whose identity will be revealed in the coming months, will enable customers to benefit from self-service options and free up time for staff to address more complex customer needs.
Watch the full feature above.
Original video supplied by NBR.