NEWS: Airport employs artificial intelligence


Auckland’s International Airport has become the first in the world to deploy a ‘digital’ biosecurity officer.

Vai, which stands for Virtual Assistant Interface, started work in February in a trial to see whether she will become a permanent asset in the team. Vai can see, hear and answer arriving international visitors’ questions. Westpac’s Innovation Fund supported the development of Vai, while FaceMe, a New Zealand-based company specialising in artifical intelligence (AI), developed the technology.

FaceMe’s avatar technology uses biometrics to learn human interactions and interact accordingly. Digital Employees also learn from past interactions to sharpen and perfect their skills.

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