NEWS: The virtual assistant that could help Australians with e-health records

The Australian Digital Health Agency is in the early stages of developing the virtual assistant to help users navigate the My Health Record website.

Australia’s e-health record operator has begun investigating whether a virtual assistant could help answer questions about the personal e-health record that will shortly be created for every Australian under the opt-out My Health Record scheme.

The agency is working with FaceMe to determine if the company’s algorithm technology can provide improved support for first time users of the My Health Record website.

The FaceMe digital assistant is a proof-of-concept that was created utilising IBM Watson and FaceMe’s proprietary artificial intelligence technology. 

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