NEWS: Auckland airport testing AI avatar services


“New Zealand’s Auckland Airport is testing the use of an onscreen avatar to answer biosecurity questions from travellers in a bid to reduce the workload of airport officials,” writes Aaron Tan in an article for Computer Weekly.

“Dubbed Virtual Assistant Interface (Vai), the artificial intelligence (AI) powered avatar offers answers to common questions such as what food items need to be declared for inspection, as well as directions around the airport.”

The idea is for Vai to take some of the load off MPI officers during peak times by assisting staff with answering queries. This is about using technology to allow officers to focus on their important role of keeping pests and diseases out of New Zealand,” said MPI detection technology manager Brett Hickman.

Read the full article here.