Digital Humans

BLOG: What went wrong with Clippy—the virtual assistant pioneer people loved to hate?

BLOG: What went wrong with Clippy—the virtual assistant pioneer people loved to hate?

Microsoft’s ‘90s paperclip assistant taught us all about computer conversations—teachings you have to take into account when you design digital humans for a living, like FaceMe’s Head of Professional Services, Simon Grieve, does.

BLOG: Human conversation can be CX game-changer in insurance

BLOG: Human conversation can be CX game-changer in insurance

When you consider what customer experience and customer service could be like in the insurance industry, and compare it to what it’s actually like today, it’s easy to see where digital humans fit into the future of insurtech.