Telecommunication Solutions

Differentiated telecommunication experiences in a digital-first world.

Better for Customers

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Customer
Engagement

No Judgement

Customers avoid talking to a person when they feel they might be judged, but they know a Digital Human will never judge them

Available Immediately

Digital Humans are always available immediately, regardless of demand

'Super Brain'

Access thousands of answers, just one question away

Available Anywhere 24/7

Digital Humans are available on any channel: web, mobile, or in branch, even outside of business hours

Frictionless Recognition

Frictionless Biometric recognition means customers no longer need to verify they’re a customer

Better for You

Customer satisfaction and consistency

Consistent

Digital Humans never have a bad day or a bad attitude and they always provide consistent answers to your customers

Empathetic

Digital humans can read emotion in a way other digital channels can’t, using this information to deliver better service

Trainable

You only need to train your fleet of Digital Humans once, they will always be consistent and never forget

Scalable

Digital humans can scale infinitely to meet high demand at low cost

Customer Experience Analytics

Use emotional and conversation analytics to understand what is working with your customers

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Achieve What Chat Can’t

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Brand value, loyalty
and trust

Reach

Convenient access to an endless number of customers around the clock

Embody your Brand

Create powerful customer experience that will embody your brand and increase value in a digital world

Differentiation

Differentiate your brand from others in a digital-first world through personalized experiences that increase your NPS

Trust

Face-to-face encounters are more effective in building trust and can make all the difference in closing a sale or customers taking your advice

Loyalty

Provide highly customised interactions with customers in real time – creating valuable emotional connection that will drive loyalty

The Customer Advisor

A personalized experience for every
telco customer.

  • Deliver personalized account advice, including choice of product
  • Provide branch assistance in store

The Customer Assistant

Individual assistance with everyday administration.

  • Streamline on-boarding
  • Easy completion of forms via voice
  • Triage services delivered with empathy and understanding

The Employee Assistant

Empowering telco employees to deliver great outcomes for customers.

  • Provide employees with on-demand training
  • HR assistance, including employee wellness
  • Augmented training and development programmes

The Multi-channel Sales Assistant

A friendly, consistent sales experience mult-channel.

  • Answer FAQ about products and services
  • 'Up-sell' or 'cross-sell' products where this makes sense