Making digital conversations more human
Conversational experiences that redefine customer service
Bringing back the one-to-one customer experience (CX) that your clients love...
Omni-channel Digital Employees
A Digital Employee helps customers navigate self-service tasks through voice, chat and video in the most natural, personal and human way possible.
89% of banking customers get frustrated if they have to repeat themselves to different representatives
85% of customer interactions will be without a human by 2025
89% of banks now rate CX as their key differentiator
Telcos with strong omni-channel CX strategies retain 89% of their customers
Successful omni-channel CX strategies lead to an 8% annual decrease in cost-per-customer contact
66% of Telco customers churn following a poor CX
FaceMe - your Artificial Intelligence (AI) powered platform
Our Omni-channel Digital Employees are designed to deliver a consistent customer experience across every platform.
Who We Work With
Organizations are in need of cost-effective solutions that can meet the increasing benchmark of great customer experience.
In 10 years, if you’re not using some sort of AI-enhanced assistant, it will be like not being on the Internet today.
- Kaza Razat PWC
We expect AI, machine learning and VPAs to be one of the major strategic battlegrounds from 2017 onwards, and make many mobile apps fade and become sub-servants of VPAs.
- Annette Zimmermann Gartner
Conversational interfaces are being increasingly used by many types of organisations as an addition or replacement for more traditional methods of customer support including IVR and call centres.
- David Schubmehl IDC
The digital age has thrown us into a game of Survivor. Winning requires a brave new strategy across every organizational silo and the winners will be those who are left owning the customer relationship…
- Danny Tomsett Chief Executive Officer, FaceMe Global